When it comes to warranties and returns, I’m fairly lazy. I don’t go to the post office. There’s no mail drop near my house. In fact, I think we’ve mailed exactly one thing since Christmas, and that was a friend’s cloth diaper package. I’ve had some cloth diapers that I needed to do a warranty claim on, and I’d been putting it off for months. I finally decided I’d better get it done before the warranty expired. Bummis diapers was my first target.
I had bought a Tots Bots Easy Fit diaper in August. At some point, the fabric got a run on the male side of a snap. Since those diapers are pretty tough on the snaps, I pulled it out of my rotation because I knew that it was only going to get worse. On March 6, I finally got my act together and filled out the warranty claim form on the Bummis diapers website. I heard back from them on March 7 to let me know that my warranty claim was approved. On March 14, I received my replacement diaper.
You’d think that would be the end of it, and I’d be elated with the speedy service that I’d received from Bummis Diapers. You’d be wrong. There’s more. That diaper was the wrong closure: I’d received a Velcro style instead of snaps. So I emailed.
I figured that this was it. I was going to have to suck it up and make a trip to the post office to return that diaper. I figured wrong. The very next day, I got an email back from Bummis Diapers. Naomi told me to keep that Aplix diaper as a gift from Bummis and she’d send the correct diaper out in the next day’s mail.
Whoa. That’s some pretty impressive customer service. To put it in context, in the time that it took me to actually get the replacement Tots Bots Easy Fit back from Bummis diapers, I only received a form letter telling me that my warranty with another very large company was approved and to please mail them the defective diapers.
I’ve always loved the fact that Bummis diapers are made in Canada and that Tots Bots are made in Scotland. Now? I’m loving the customer service that I get from them even more.
Have you ever had to warranty out a cloth diaper? What was your experience like?