I’ve already done some looking at the benefits of choosing your premium cloth diapers versus the inexpensive cloth diapers made overseas (also known as “China Cheapies”). There are pros and cons to going in either direction, but today, a cyber buddy posted about a brand new diaper (one of the China Cheapies) having a snap break.
I’ve had snaps break. I’ve had elastics fail. With the snaps that broke, the diapers were heavily used in my cloth diaper stash rotation. Really, it was disappointing, but it’s not like they hadn’t been work horse diapers. (And now I have friends who have snap pliers, so I can get them fixed!) With the elastics that failed, I’ve had three outcomes. 1.) It was a FuzziBunz one size diaper, so I didn’t have to worry about it because the diaper comes with extra elastics that can be fixed without sewing. And it had been used for a couple of years, so it’s not like it wasn’t due to get a little TLC. 2.) It was a diaper that I’d had for at least a year, so elastics wearing out wasn’t unreasonable. There are people in my area who can fix them (like Pearl at Cloth for a Cause). 3.) It happened with a brand new GroVia shell. Actually, it was my very first GroVia shell, and I’d used it twice before an elastic actually broke in the washing machine. Cozy Bums, my local cloth diaper retailer, replaced the diaper for me and took care of the warranty stuff. (Best customer service ever.)
With the vast majority of my diapers, I have a one year manufacturer’s warranty. That’s the warranty on GroVia diapers, Swaddlebees and Blueberry, and Cotton Babies products – Flip, Econobum, and BumGenius. Happy Heinys has a different warranty depending on what it is, but elastics have a six month warranty and they’ll send you the materials to replace the elastics after that. (Snaps are lifetime. Hmm. I really should have been better about keeping my receipts for my diapers!) Rumparooz has a variable warranty similar to that of Happy Heinys. Fuzzi Bunz now has lifetime warranties.
I don’t mind paying twenty dollars or more for a diaper when I know that the manufacturer stands behind what they make.
Some of the China Cheapies brands don’t have that same guarantee. Sunbaby has a thirty day guarantee. AlvaBaby (and its rebranded diapers) don’t have a date deadline. I haven’t heard of people having great luck with getting anything repaired or replaced by other China Cheapies brands. In fact, I tried a China Cheapies that I bought off of a daily deal site once as an experiment. The diaper didn’t work. I messaged the diaper company on Twitter and was ignored. Fortunately, it was cheap, so I shrugged it off as “no big loss.”
I like knowing that my diapers are made to last. I don’t think it’s reasonable to expect the same quality or support from a diaper that I buy for five dollars as I would expect from a diaper that I buy for twenty-five dollars. It’s where that old adage of one getting what one pays for comes in.
Have you ever had any warranty issues with a diaper company? How was it resolved?